jilli8 Privacy Policy

1. Introduction

jilli8 ("we," "us," "our," or "jilli8") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how jilli8 collects, uses, discloses, stores, and protects the personal data of users ("you," "your," or "User") who access or use our online casino platform, including the website located at https://jilli8.com and any associated mobile applications or services (collectively, the "Service").

This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as other applicable Philippine laws and regulations governing data protection and privacy. By using the jilli8 Service, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, you must immediately cease using the Service and refrain from providing any personal information to jilli8.

2. Information We Collect

jilli8 collects various types of personal information from users to provide, maintain, and improve the Service, ensure compliance with legal and regulatory obligations, and deliver a safe and secure gaming experience. The types of information we collect include:

2.1 Information You Provide Directly

When you register for a jilli8 account, make deposits or withdrawals, contact customer support, or otherwise interact with the Service, you may provide us with the following information:

• Account Registration Information: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and username.
• Identity Verification Information: Government-issued identification documents (such as Philippine passport, driver's license, or national ID), proof of address (such as utility bills or bank statements), and selfie photographs for identity verification purposes.
• Payment Information: Payment method details (such as GCash account number, PayMaya account, bank account information for BPI, BDO, Metrobank, or other Philippine banks), transaction history, deposit and withdrawal records, and billing information.
• Communication Information: Any information you provide when you contact our customer support team via live chat, email, or other communication channels, including the content of your messages, inquiries, complaints, and feedback.
• Marketing Preferences: Your preferences regarding promotional communications, newsletters, and marketing materials.

2.2 Information Collected Automatically

When you access or use the jilli8 Service, we automatically collect certain information about your device, browsing behavior, and interactions with the Service, including:

• Device Information: Device type, operating system, browser type and version, device identifiers (such as IP address, device ID, and advertising ID), screen resolution, and mobile network information.
• Usage Information: Pages visited, games played, time spent on the Service, clickstream data, referral URLs, search queries, and other interactions with the Service.
• Location Information: Approximate geographic location based on your IP address or, with your consent, precise location data from your mobile device's GPS.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content and advertisements. For more information, see Section 8 (Cookies and Tracking Technologies).

2.3 Information from Third Parties

jilli8 may receive information about you from third-party sources, including:

• Payment Processors: Information from GCash, PayMaya, banks, and other payment service providers to process deposits, withdrawals, and verify payment methods.
• Identity Verification Services: Information from third-party identity verification and fraud prevention services to verify your identity, age, and address, and to detect and prevent fraudulent activity.
• Marketing Partners: Information from affiliate partners, advertising networks, and marketing platforms to measure the effectiveness of our marketing campaigns and deliver targeted advertisements.
• Social Media Platforms: If you choose to link your jilli8 account to a social media account (such as Facebook or Google), we may receive information from that platform in accordance with your privacy settings on that platform.

3. How We Use Your Information

jilli8 uses the personal information we collect for the following purposes:

3.1 To Provide and Maintain the Service

• Create, manage, and maintain your jilli8 account;
• Process deposits, withdrawals, and other financial transactions;
• Enable you to play games, participate in promotions, and access features of the Service;
• Provide customer support and respond to your inquiries, complaints, and feedback;
• Send you transactional communications, such as account notifications, payment confirmations, and security alerts.

3.2 To Ensure Compliance and Security

• Verify your identity, age, and address to comply with legal and regulatory requirements, including PAGCOR regulations and anti-money laundering (AML) laws;
• Detect, prevent, and investigate fraud, money laundering, collusion, cheating, and other prohibited or illegal activities;
• Monitor and analyze usage patterns to identify suspicious behavior and protect the integrity of the Service;
• Enforce our Terms & Conditions, this Privacy Policy, and other policies;
• Comply with legal obligations, court orders, and requests from law enforcement or regulatory authorities.

3.3 To Improve and Personalize the Service

• Analyze usage data to understand how users interact with the Service and identify areas for improvement;
• Develop new features, games, and services based on user preferences and feedback;
• Personalize your experience by recommending games, promotions, and content tailored to your interests;
• Conduct research, surveys, and analytics to improve the quality and performance of the Service.

3.4 To Communicate with You

• Send you promotional communications, newsletters, and marketing materials about jilli8 products, services, bonuses, and special offers (with your consent where required by law);
• Notify you about changes to the Service, this Privacy Policy, or our Terms & Conditions;
• Invite you to participate in surveys, contests, or other promotional activities.

3.5 For Legal and Business Purposes

• Protect the rights, property, and safety of jilli8, our users, and the public;
• Resolve disputes and enforce agreements;
• Comply with legal and regulatory obligations;
• Facilitate business transactions, such as mergers, acquisitions, or asset sales, where your information may be transferred as part of the transaction.

4. How We Share Your Information

jilli8 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, PayMaya, banks, and other payment service providers);
• Identity verification and fraud prevention services;
• Cloud hosting and data storage providers;
• Customer support and communication platforms;
• Marketing and advertising partners;
• Analytics and data analysis providers.

These service providers are contractually obligated to use your information only for the purposes for which it was shared and to protect your information in accordance with applicable data protection laws.

4.2 Game Providers

jilli8 partners with third-party game providers to offer a wide variety of casino games. When you play games on the jilli8 platform, certain information (such as your username, game activity, and betting history) may be shared with the game provider to enable gameplay and ensure game integrity.

4.3 Regulatory and Law Enforcement Authorities

We may disclose your information to regulatory authorities (such as PAGCOR), law enforcement agencies, courts, or other government entities when required by law, legal process, or regulatory obligation, or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests;
• Detect, prevent, or investigate fraud, money laundering, or other illegal activities;
• Protect the rights, property, and safety of jilli8, our users, or the public;
• Enforce our Terms & Conditions and other policies.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or other business transaction involving jilli8, your personal information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you of any such transfer and any choices you may have regarding your information.

4.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

5. Data Retention

jilli8 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Specifically, we retain:

• Account Information: For the duration of your account's active status and for a period of at least five (5) years after account closure, in compliance with Philippine AML regulations and PAGCOR requirements.
• Transaction Records: For a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA) and its implementing rules.
• Identity Verification Documents: For the duration of your account and for at least five (5) years after account closure.
• Communication Records: For up to three (3) years from the date of the communication, unless a longer retention period is required by law.
• Marketing Preferences: Until you withdraw your consent or request deletion, subject to applicable legal retention requirements.

When your personal information is no longer required for the purposes described above, jilli8 will securely delete, anonymize, or destroy it in accordance with our data retention and disposal procedures.

6. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal information held by jilli8:

• Right to Be Informed: You have the right to be informed about how your personal information is collected, used, stored, and disclosed.
• Right to Access: You have the right to request access to the personal information we hold about you, including a copy of such information.
• Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal information we hold about you.
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal information where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent, subject to applicable legal retention requirements.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the contact details provided in Section 12 of this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Data Security

jilli8 takes the security of your personal information seriously and implements appropriate technical, organizational, and administrative measures to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption of sensitive data in transit using industry-standard SSL/TLS protocols;
• Encryption of sensitive data at rest using AES-256 or equivalent encryption standards;
• Access controls and authentication mechanisms to restrict access to personal information to authorized personnel only;
• Regular security assessments, vulnerability scans, and penetration testing;
• Employee training on data privacy and security best practices;
• Incident response procedures to detect, contain, and respond to data breaches promptly.

While jilli8 takes all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jilli8 will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

8. Cookies and Tracking Technologies

jilli8 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on the Service, analyze usage patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of the Service, including session management, authentication, and security. These cookies cannot be disabled.
• Performance and Analytics Cookies: Used to collect information about how users interact with the Service, such as pages visited, time spent, and errors encountered, to help us improve the Service.
• Functionality Cookies: Used to remember your preferences and settings, such as language preferences and game settings, to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the Service. For more information about managing cookies, please refer to your browser's help documentation.

9. Children's Privacy

The jilli8 Service is strictly intended for users who are at least 21 years of age, in compliance with Philippine gaming laws and regulations. jilli8 does not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete such information and close the associated account.

If you believe that jilli8 has collected personal information from a minor, please contact us immediately at the contact details provided in Section 12 of this Privacy Policy.

10. International Data Transfers

jilli8 primarily processes and stores your personal information within the Republic of the Philippines. However, in some cases, your information may be transferred to, stored, or processed in other countries where our service providers or partners operate. When we transfer your personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

Such safeguards may include contractual clauses requiring the recipient to protect your personal information to the same standard as required under Philippine law, or reliance on the recipient country's adequacy determination by the National Privacy Commission.

11. Changes to This Privacy Policy

jilli8 reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on the jilli8 website with a revised "Last Updated" date, and, where required by law, by sending you a direct notification via email or in-app notification.

Your continued use of the Service following the posting of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how jilli8 protects your personal information.

12. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer:

jilli8 Data Protection Officer
Email: [email protected]
Support Email: [email protected]
Live Chat: Available 24/7 on the jilli8 platform

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.